Op13's Commitment to Responsible Gaming
At op13, genuine entertainment is entertainment that doesn't disrupt your life. Our platform is designed not only to deliver a great gaming experience, but to ensure that Malaysian users always play with awareness and in control.
We recognise that online gaming can become a source of stress when left unmanaged. That's why op13 provides information, guidance and self-control tools that empower every user to take proactive steps in protecting themselves. Responsible gaming isn't just a slogan — it's a core value embedded in every decision we make on this platform.
We are equally committed to ensuring that this platform remains inaccessible to individuals below the legal age in Malaysia, and to providing a clear pathway to professional help for anyone who needs it.
Warning Signs of Risky Gaming Behaviour
Identifying risky behaviour early is the most important step in staying in control. Watch for these signs in yourself or someone you care about:
- Borrowing money to keep playing
- Neglecting bills and financial responsibilities
- Regularly exceeding your own set budget limits
- Selling personal belongings to fund gaming
- Feeling restless or irritable when not playing
- Hiding your gaming habits from family
- Playing to escape problems or stress
- Unable to stop even when you intend to
If you identify with any of the signs above, we encourage you to use the self-control tools available on op13 or seek professional support.
Setting Healthy Time & Budget Limits
One of the most effective ways to play responsibly is to set limits before you start a gaming session. op13 encourages every user to practise the following habits:
Decide how long you want to play before you start — for example, a maximum of one hour per day. Stick to that limit even when a session seems to be going well.
Set a maximum amount in MYR that you're comfortable spending on entertainment. Treat it as an entertainment cost — not money you expect to get back.
Keep track of the total time and money you spend each week and month. If either figure exceeds 5% of your monthly income, consider scaling back.
Self-Control Tools on op13
Op13 provides several built-in tools that users can use to manage their gaming activity directly:
You can set daily, weekly or monthly deposit limits through your account settings. These limits are automatically enforced to help protect you from overspending.
If you need a break from gaming, you can activate a cooling-off period on your account for a set duration — ranging from a few days to a few weeks.
For users who need a longer break, the self-exclusion feature allows you to block access to your account for an extended period as a more serious form of self-protection.
To activate any of the self-control tools above, please contact the op13 support team at [email protected] or visit the FAQ for a step-by-step guide.
Minor Protection
Op13 takes the protection of children and young people seriously. This platform is strictly accessible only to individuals who have reached the legal age requirement under Malaysian law. The following measures are in place to ensure minors are not exposed to our platform:
- Age verification during new account registration
- Ongoing monitoring of accounts showing signs of use by minors
- Immediate account termination upon confirmation that it belongs to an underage individual
For parents and guardians, we strongly encourage you to use parental control software on shared devices to prevent children from accidentally accessing online gambling platforms. If you suspect an account has been registered by a minor, please contact op13 support immediately.
Life Balance & Professional Support
Online gaming should be a small part of a balanced life — not a substitute for social connections, work, or mental well-being. op13 encourages users to:
- Keeping up with social activities, hobbies and family time outside of gaming
- Not using gaming as a way to cope with stress, sadness or personal problems
- Talk openly with someone you trust if you feel you're losing control
- Seek professional help without shame — it is a sign of strength, not weakness
If you or someone you know needs help with problem gambling, we encourage you to reach out to a mental health professional or certified counsellor in Malaysia. op13 is ready to point you in the right direction — contact us at [email protected].
Remember: asking for help is a brave and smart choice. op13 will always support users who take positive steps for themselves.
Questions About Self-Control?
The op13 team is here to help. Check our FAQ section or log in to manage your self-control settings today.