Information We Collect
When you register or use the op13 platform, we collect several categories of information to ensure our services run smoothly and securely:
Your full name, phone number, email address, and identification details provided during registration. This information is used to verify your identity and process transactions.
Device type, operating system, screen resolution, browser type, and IP address are collected automatically for security and fraud detection purposes.
Deposit and withdrawal transaction details in MYR are recorded. We do not store full card numbers — sensitive payment data is processed through certified, recognised payment providers.
Game records, bets, session duration, and in-platform navigation patterns are used to improve service quality and detect any unusual activity.
How We Use Your Information
Op13 only uses the information collected for legitimate purposes directly related to platform operations. Your personal information is not used for third-party advertising without your consent. The primary purposes for data use include:
- Processing account registration, identity verification and secure login management
- Processing MYR deposit and withdrawal transactions via local Malaysian payment methods
- Sending important notifications relating to your account, transactions, and platform policy changes
- Detecting and preventing fraud, account misuse, and activities that violate our terms of use
- Improving the user experience based on usage patterns and feedback
- Complying with applicable legal and regulatory requirements in Malaysia
Cookies & Session Tracking
The op13 platform uses cookies and similar tracking technologies to keep your login session active, save your display preferences, and analyse usage patterns on an aggregate basis. The cookies we use fall into two main categories:
These cookies are necessary for the platform to function properly — including session authentication, login security, and language preferences. Without them, many platform features will not work as intended.
Used to understand how users interact with the platform — pages visited, session duration, and the most frequently used buttons. This data is collected in aggregate and does not personally identify individuals.
You can manage your cookie settings through your browser at any time. Please note that disabling essential cookies may affect your ability to log in or use the platform's full functionality.
Data Storage, Security & Sharing
All personal information stored by op13 is protected using SSL encryption and industry-standard technical security measures. User passwords are never stored in plain text — they are processed using secure hashing methods.
Our servers are protected by strict access control systems. Only authorised personnel with a legitimate operational need may access user data, and every instance of access is logged for audit purposes.
Op13 does not sell or rent users' personal information to any third party for marketing purposes. Your information may be shared with third parties only in the following circumstances:
- Payment providers required to process your MYR transactions
- Malaysian statutory authorities where required by law
- Technology providers operating the platform infrastructure under binding confidentiality agreements
User Rights Regarding Personal Data
As an op13 platform user, you have the following rights regarding the personal data we hold:
You have the right to request a copy of the personal information we hold about you. Requests will be processed within a reasonable timeframe following identity verification.
If any information we hold about you is inaccurate or outdated, you may request a correction through your account dashboard or by contacting our support team.
You may request the deletion of your account and personal data, subject to legal record-keeping requirements. Certain transaction records may need to be retained for a legally prescribed minimum period.
To exercise any of the above rights, please contact the op13 support team at [email protected]. We will respond within seven business days of receiving a valid request.
Policy Changes & How to Contact Us
Changes to This Privacy Policy
Op13 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Any material changes will be clearly displayed on this page with a new update date. We encourage users to review this page periodically.
Continued use of the op13 platform after any Privacy Policy changes are published constitutes acceptance of the updated terms.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way op13 handles your personal data, please contact us via:
- Support email: [email protected]
- Section FAQ for general guidance on accounts and privacy
Have More Questions About Privacy?
The op13 team is here to help you understand how we protect your data. Check the FAQ section or register to start enjoying a safe entertainment experience.